Here are five reasons why business process re-engineering is important
Business Process Reengineering (BPR) involves redesigning structures and processes within a business entity for greater organizational effectiveness or as a turnaround strategy. Here are the key objectives of BPR:
To enhance efficiency: It improves efficiency by cutting unnecessary costs. Many organizations have not been effective when it comes to getting things done in time due to bureaucratic bottlenecks. An example is the Nairobi City County. Business process re-engineering can therefore rectify the situation my eliminating counterproductive aspects of process management like what is being done by the Nairobi Metropolitan Services.
To accelerate business growth and development: It provides an opportunity for an organization to undergo a radical transformation which implies great improvement in production methods within the shortest time possible. This is particularly important for companies that require an urgent corporate turnaround like KQ and Uchumi.
To enable the organization adapt to changes: Organizations need to prepare themselves for change. Change can come in many forms such as disruption in the market. Nokia Company was greatly affected by disruption in the telecommunication sector. However it has since had to strategize through Business process re-engineering to make a comeback in a market that by characterized by cut throat competition in technological research and continuous innovation. Organizations such as Kodak that were less adaptive to change have had to pay a big price.
Quality of service delivery: Business process re-engineering is keen on improving quality of service offered by the organization. Customer perception on the quality of service offered by an organization is quite critical. For example Huduma Centres provide an illustration of the role of business process re-engineering on improved service delivery. Organizations such as Safaricom continue to be on top of their game due to their business process re-engineering around customer service.
Working environment: It is also meant to bring transformation in the office space, thereby creating a more favourable working environment that has a significant effect on productivity. There are a number of top managers who are renowned for such transformations such as Dr. Julius Kipngetich when he was at the helm of Kenya Wildlife services. Such transformations achieved through Business process re-engineering have a lasting effect on the morale of the employees.