Key issues that should be considered when developing human resource strategies in an organization

Recruitment and Selection: It is important to hire the right employee from the start. Recruitment and selection being the onset of the talent management process is very crucial decision making points in establishment of the work relation. The process generally involves an organization looking for the best fit individual(s) who are knowledgeable, skilled and or experienced to take up job vacancies with defined job specifications.

Performance management: Performance Management consists of activities which ensure that goals are consistently being met in an effective and efficient manner. Performance management is a systematic process by which the entire organization’s performance can be enhanced by improving the performance of the individual within a team framework.

Retention strategies: Retention strategies refer to the mechanisms put in place by the employer to minimize staff turnover. They include but not limited to a competitive salaries, remuneration and benefits, embedding employee friendly working environment; developing a career Progression policy that provides opportunity for career growth and development; putting in place bust Grievance Handing mechanism and providing more room for employee engagement with policy leaders.

Reward management: A reward is anything that an organization provides to its employees in exchange for work or service. A reward system in an organization seeks to motivate its employees to achieve and exceed its goals. It is important to note that rewards are not limited to monetary aspects such as salary and benefits. There are other forms of rewards such as recognition, training, development and even promotion.

Change management: Refers to all approaches deployed by human resource strategists to organize and support individuals, teams and organizations in spearheading organizational change. Change management helps the organization to respond faster to customer demands. It ensures that the organizational effectiveness is improved by acknowledging the concerns raised by staff. It also provides for ways to anticipate challenges and to responds to them effectively.

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Role of Governance Audit Committee

Guidelines for sourcing Audit Services: The Company’s shareholders through the board are responsible for appointment of the Company’s external auditor. The governance Audit committee plays an important role on behalf of the board through design of guidelines to inform the procedures for attraction of the best audit service providers and to retain the services of the selected service provider.

Procuring and Pre-approval of audit services: The committee is further tasked with the role of procuring and pre-approval of audit services from a pool of potential audit service providers. It is the audit committee that does the selection on behalf of the shareholders regarding which firm to procure its services based on its competitive edge and the organizational, national and international accounting standards.

Auditor’s Plan: The Audit committee also plays an important role of reviewing of the independent auditor’s plan for an integrated audit of the annual financial statement. The Auditor is normally brought on board through a formal engagement and thus is accountable in terms of fulfilling his role as an auditor. Thus a plan by the auditor is very critical since it sets out the auditors deliverables, resources and the methodology deployed.

Review Audited Statements: As the Company’s stewards, the board through the audit committee is responsible for the review and scrutiny of the financial statements audited or reviewed by the independent auditor. It is a statutory requirement that the AGM discussions around the company’s financial performance are based on the audited accounts.

Auditor’s Independence: The audit committee is also responsible for the monitoring the auditor’s independence. Both the internal and external auditor is entitled to a certain degree of independence as set out by relevant statutes and international guidelines.

Auditor rotation requirement: There is always need to appoint a new auditor once the current auditor has served for a given number of terms. This is referred to as auditor rotation. The Audit committee is charged with the responsibility of developing and implementing guidelines on auditor rotation requirements. This helps in the determination on the conditions that must be fulfilled and when to appoint a new auditor.

Determination of Audit Fees: The Audit committee is in charge of the formal approval of fees for both audit and non-audit services with a keen focus on improving the quality of audit and non-audit services. It ensured that the proposed fees are reasonable at the same time ensure that it is able to secure quality services.

Review of Internal Controls: Internal controls are very crucial when it comes to ensuring that the organization is able to safeguard it assets and property as well as ensuring efficiency and effectiveness in organizational processes. It is the work of the audit committee to address any concerns or risks threatening the effectiveness of internal controls which by extension could affect audit activities and the quality of audit services.

Fraud Investigations: Sometimes in the organization, there could be allegations of financial fraud. It is the work of the audit committee to spearhead the investigations into allegations of financial statement fraud that has been brought to their attention and which has the potential to affect the integrity and reliability of financial statements and the effectiveness of a related audit

Making recommendations to the board:  The audit committee can make recommendations to the board on matters related to audit and non-audit services for the approval by the Board.

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Issues one has to take into consideration when initiating a major change program in an organization.

Organizational Culture: This refers the pattern of behavior that the actors within the organization have adopted over a period of time. The culture that the organization as embedded over time is what holds an organization together. Organizational culture, even though distinct from the code of conduct, greatly influences how employees relate with one another in the organizational set up. A change agent is therefore supposed to assess the organizational culture and find a way of aligning the expected change output with the part of the organizational culture that is constructive.

Organization Structure: An organization structure provides the framework for authority, responsibility and relationships in an organization. It clarifies who is to supervise whom and who is responsible to whom. It serves as the basis of inter-personal relationships between the superiors and the subordinates and the peers.  The organizational structure can either be centralized or decentralized depending on the importance that the management places on their junior staff. As a change agent it is important to consider the organizational structure before and during the implementation of the change management strategy.

Communication Strategy: Coming up with a communication strategy is very important when one wants to execute a change. There should always be a two-way communication in the organization so that the employees know what is going on and react to it. This will go a long way in ensuring that the change attracts minimal resistance since everyone owns the process.

Involvement of Stakeholders: In order to accomplish change and implement change strategies, it is important to ensure involvement of people or staff of the company since such changes affects them in one way or the other. Before adopting a certain position the change agent must first figure out why the change is needed in the first place and the extent to which such changes benefit the stakeholders.

Model/Approach to be applied: Change Management cannot just be implemented through vague approaches but should involve empirically proven methods. The change agent therefore has to deploy relevant methods and try to focus on a suitable plan of action.

Competence and capability as a change agent Change management requires expertise to turnaround the fortunes of the organization. The change agent must therefore possess the requisite qualifications to enable him make informed decision in the process of implementation of change.

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Why organizations resist change.

Organizational cultural inertia: Cultural inertia refers to the status of the unwillingness to adapt to new ways of doing things. Most organizations are normally trapped by cultural inertia premised on the assumption that all decisions should necessarily be guided by how the organization has been able to handle things in the past. Sometimes this works against the organization by hindering the firm from realizing meaningful transformation to compete in the dynamic business environment. Kodak Company is an example of what can happen to an organization that resists change.

Vested interest: Sometimes vested interests can be the main source of change resistance. Whenever there is a change agent, there are always others who are against the change because they enjoy the benefits of the status quo. For example it may be the desire for a change agent to enable efficiency in service delivery in the public sector. However, there are those who benefit greatly from the inefficiency by providing brokerage services. This is particularly true for services such as land registration and transfer services.

Loss of job security: There is also the concern that employees risk losing their jobs as a result of a change intervention. This is normally true in many cases where the organization seeks to do away with certain level of managements and replaces them with the agile teams as is currently being witnessed in Safaricom. In such a case the planned change may face formidable resistance from the top level managers who risk losing their jobs as a result of restructuring.

Fear of the unknown: Workers are carried by the fear that the new social set-up arising out of the change will be less satisfying than the present set up. There is also the fear of failure which is due to the lack of confidence that by the actors that the change process will yield favourable results.

Lack of understanding on the benefits: The main reason for resistance to change is mainly due to lack of understanding of the benefits of the proposed change. Sometimes those who oppose change do so not based knowledge but due to failure of these concerned individuals to grasp the rational of the change being implemented. Lack of understanding may be as a result of poor communication strategy or even a feeling that the change is being implemented as a form of retribution and not leadership.

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Factors you must take into consideration when initiating a major change program in an organization.

Organizational Culture: This refers the pattern of behavior that the actors within the organization have adopted over a period of time. The culture that the organization as embedded over time is what holds an organization together. Organizational culture, even though distinct from the code of conduct, greatly influences how employees relate with one another in the organizational set up. A change agent is therefore supposed to assess the organizational culture and find a way of aligning the expected change output with the part of the organizational culture that is constructive.

Organization Structure: An organization structure provides the framework for authority, responsibility and relationships in an organization. It clarifies who is to supervise whom and who is responsible to whom. It serves as the basis of inter-personal relationships between the superiors and the subordinates and the peers.  The organizational structure can either be centralized or decentralized depending on the importance that the management places on their junior staff. As a change agent it is important to consider the organizational structure before and during the implementation of the change management strategy.

Communication Strategy: Coming up with a communication strategy is very important when one wants to execute a change. There should always be a two-way communication in the organization so that the employees know what is going on and react to it. This will go a long way in ensuring that the change attracts minimal resistance since everyone owns the process.

Involvement of Stakeholders: In order to accomplish change and implement change strategies, it is important to ensure involvement of people or staff of the company since such changes affects them in one way or the other. Before adopting a certain position the change agent must first figure out why the change is needed in the first place and the extent to which such changes benefit the stakeholders.

Model/Approach to be applied: Change Management cannot just be implemented through vague approaches but should involve empirically proven methods. The change agent therefore has to deploy relevant methods and try to focus on a suitable plan of action.

Competence and capability as a change agent Change management requires expertise to turnaround the fortunes of the organization. The change agent must therefore possess the requisite qualifications to enable him make informed decision in the process of implementation of change.

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What is the Cost of Human Resource?

The Cost of human resources can be categorized into Acquisition cost, Training and Development cost, Welfare Costs and other Costs as discussed in this piece.

Acquisition Cost

This refers to the cost of attracting suitable staff. Includes the entire amount expended during recruitment, selection and placement. In Recruitment: The organization may incur certain costs to identify the right human resources either form within or outside the organization. The organization may need to incur cost of producing recruiting materials, administrative expenses, and cost of placing advertisements in print media, running social media advertisements, payment of agency fees for those using recruiting agencies and payment of daily subsistence allowance for the recruitment staff when traveling outside the station.

When it comes to selection, the organization further incurs costs depending on the method deployed in selecting a suitable candidate. These costs range from administrative costs, cost of processing applications, design and conducting of tests, interviews, medical examination, allowances, stationery and consultancy fees for organizations that have deployed the services of recruiting firms.

Once the organization has managed to select the most suitable candidate, it may further incur placement cost in deciding where to post the candidate. It has to take into consideration a number of factors, namely, the individuals’ interests, ability, attitude, aptitude. Such placement costs are also important for the purposes of human resource accounting.

Training and Development Cost

Training costs covers investments made in improving the staff to the expected level of performance. This can be in form of training and capacity development programmes. It can also include the time spent to mentor and coach the employee and honing his skills for greater productivity and improving his/her potential to take up higher responsibilities within the organization as per the organization’s career progression guidelines.

Welfare Cost

Effective human resource management takes care of welfare cost. This covers the cost incurred by the organization to ensure that the employee enjoys a favorable working environment. It is important for the management to provide all the necessary resources to ensure that the employees can work in a healthy environment that boosts their morale and by extension improve their level of productivity. Welfare Costs can be incurred within or outside the organization. Within the organization, there are facilities such as washroom, running water, occupational safety equipment among others. Welfare costs outside the organization include health insurance, social security, housing, motor vehicles wide range of leave benefits among others.

Other Costs

The management may incur a range of other costs such as those related to cost of safeguarding health of workers which includes  cleanliness, waste disposal, ventilation and air conditioning, artificial humidification, fumigation, Lighting, Drinking water. Other costs relate to employee safety, such as fencing of machinery, casing of lifting machines, ear and eye protectors. Lastly, other costs relate to welfare of workers such as washing facilities, rest rooms, and canteens among others.

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Human Resource Accounting and Its objectives

Definition

It can defined as a system of accounting that identifies, quantifies and measures human resources for the use of the management to maintain a balance between the required material resources and the available human resources. It involves valuation, recording and systematic presentation of the worth of human resources in the institution’s books of account.

 

Objectives of Human Resource Accounting

Improve management by analyzing investment in Human Resources: Human Resource accounting is an important tool for management since it helps in analyzing the level of investment in Human resources. This enables managers to invest optimal level of resources in relation to the available human resources.

Consider people as its asset: Human Resource Accounting serves to the concept that employees constitute the organization’s most valuable assets and as such it is important to acknowledge the worth and maintain accurate records of the skills and competencies that contribute to the organizations objectives.

Attract and retain qualified people: Human Resource accounting helps the organization to attract and retain talents in order to achieve and maintain a competitive advantage.

Profile the organization in financial terms: Human resource Accounting helps to build a profile of the organization in financial terms. There are quite a number of aspects of human resources which for a very long time have not been analyzed from a financial perspective. Human Resource Accounting therefore provides a basis of valuation of such qualitative aspects in order to develop an organizational profile that can assist in financial decision making.

Planning and Control: Human resource accounting is an important tool in planning and control. It is a critical component of Strategic Human Resources that seeks to have human relation at the center Strategic management. Thus, it informs the extent of human contribution to the realization of the organizational objectives.

 

 

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Conceptualizing a Research Problem

Research is an important tool for planning business growth and development. It provides the knowledge infrastructure that supports evidence-based decision making. Formulating a research problem is an important step in the research process which determines the scope and the applicable methodology.

Here are some factors to consider when conceptualizing a research problem:

Empiricism: The researcher must ensure that the specific problem identified in the statement of the problem is researchable. A good research problem should be able to withstand empirical test. Research problem should be able to generate appropriate terminologies that can be used to generate expected data.

The research problem should be written clearly to capture the interest of the reader: The researcher should avoid all forms of ambiguity through operationalization of research variables.

The scope of the research problem should be indicated: The scope of the study should come out clearly. It addresses the extent to which the research attempts to tackle the research problem.

Importance of the study in adding new knowledge: The research problem should generate information that adds new knowledge in the relevant area of study. This is because one of the main functions of research is to discover new knowledge.

The problem statement must give the purpose of the research: The research problem must have goals and objectives that need to be accomplished. It will therefore lay ground for the formulation of the study objectives.

Feasibility: The research problem should be feasible and able to shape a research that can be realistically conducted within a reasonable period of time taking into consideration resources available.

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Salient features that distinguish international HRM from domestic HRM

Complexity in the policy framework:  The International HRM provides a broader framework for the study and analysis of a wider range issues that are relevant at the global spectrum. These include issues include but not limited to:  foreign cultures, living standards, tax policies, issues of difference in the values of foreign currencies, and postings, time’s differences and many other (Collings & Scullion, 2012).  These present significant challenges to the HR professionals working for the Multinational Corporations and the International Civil service institutions like the UN and other inter-governmental bodies.  All the variables mentioned have to be taken into consideration by the management while making certain managerial decisions. This makes International Human Resource management applicable in global firms like Unilever, GlaxoSmithKline, Samsung and the likes to be more complex.

Multiplicity of nationalities and diverse cultures: International human recourse management handles staff drawn from various countries with diverse cultural practices, values, social norms and language. This presents a significant challenge to Human resource practitioners keen on developing uniform standards and unique organizational culture for the international entities. Issues such as culture shock on an employee posted to a foreign country have to be dealt with. There can also be failure by the expatriate to understand the local culture of the host community. This can hamper the realization of the organizational objectives (Lee, 2007). Therefore multiplicity of nationalities and diversity of culture contradistinguishes International HRM and Domestic HRM.

The scope and nature of human relations: When it comes to employee relations there is a significant difference in how International human resource varies from domestic human resources in terms of the focus on the personal lives of the employees in an international context. Family life, schooling of the employee’s children and welfare of family members have to be taken into consideration in the management of human resources (Bonache & Stirpe, 2012).  Domestic HRM may not focus much on more intimate issues concerning the employees thus bringing out the difference in that regard.

More Risk exposure: The international Human resource management framework has to be in cognizance of the risk inherent in various parts of the world where the organization may have extended its operation. Geo-political issues such as conflict and political instability in places such as South Sudan, Somalia, DRC presents a considerable challenge to expatriates in those countries. It is therefore the work of the international human resource management practitioner to meet the specific needs of employees confronted by such situations which is not an easy task. On the other hand domestic human resource management only has to deal with local socio-cultural issues.

Training and Capacity Development needs: Within the context of International human resources, training and capacity building is also quite complex. A firm’s level of internationalization affects decisions related to training and capacity development.  Difference in training methodologies and difference in basic education curriculum in various countries makes decision making a bit complex.  Standardization of training solutions therefore becomes more difficult to the IHRM practitioner.

Remuneration: Global firms and intergovernmental organizations face considerable difficulty in developing a globally competitive remuneration package. It has to consider a host of issues, namely, the respective Country’s legislations relating to employment and labour relations; taxation regimes, variation in the cost of living, economic conditions such as the rate of inflation, prices of commodities among others. Therefore the International human resource practitioners must come up with remuneration package that is globally competitive (Dowling & Welch, 2004).

 

 

References

Agarwala, T. (2007). Strategic Human Resource management, 1st ed. Oxford University, UK.

Bonache, J., & Stirpe, L. (2012). Compensating global employees. In Handbook of Research in

            International Human Resource Management (2nd ed.; pp. 162–182). Cheltenham, UK: Edward

Elgar Publishing Limited.

Collings, D., & Scullion, H. (2012). Global Staffing. In Handbook of Research in International

Human Resource Management (2nd ed.). Cheltenham, UK: Edward Elgar Publishing Limited.

doi:10.4337/9781849809191.00014

Dowling,  J., & Welch, E. (2004). International Human Resource Management. Managing People

in a Multinational Context (4th ed.). Thomson Learning.

Friedman, T. (2005). The World is Flat: The Globalized World in the Twenty-first Century. London:

Penguins Books.

Lee, W. (2007). Factors that influence expatriate failure: An interview study. International Journal

of Management, 24(3), 403–413.

 

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Here are five reasons why business process re-engineering is important

Business Process Reengineering (BPR) involves redesigning structures and processes within a business entity for greater organizational effectiveness or as a turnaround strategy. Here are the key objectives of BPR:

To enhance efficiency: It improves efficiency by cutting unnecessary costs. Many organizations have not been effective when it comes to getting things done in time due to bureaucratic bottlenecks. An example is the Nairobi City County. Business process re-engineering can therefore rectify the situation my eliminating counterproductive aspects of process management like what is being done by the Nairobi Metropolitan Services.

To accelerate business growth and development: It provides an opportunity for an organization to undergo a radical transformation which implies great improvement in production methods within the shortest time possible. This is particularly important for companies that require an urgent corporate turnaround like KQ and Uchumi.

To enable the organization adapt to changes: Organizations need to prepare themselves for change. Change can come in many forms such as disruption in the market. Nokia Company was greatly affected by disruption in the telecommunication sector. However it has since had to strategize through Business process re-engineering to make a comeback in a market that by characterized by cut throat competition in technological research and continuous innovation. Organizations such as Kodak that were less adaptive to change have had to pay a big price.

Quality of service delivery: Business process re-engineering is keen on improving quality of service offered by the organization. Customer perception on the quality of service offered by an organization is quite critical. For example Huduma Centres provide an illustration of the role of business process re-engineering on improved service delivery. Organizations such as Safaricom continue to be on top of their game due to their business process re-engineering around customer service.

Working environment: It is also meant to bring transformation in the office space, thereby creating a more favourable working environment that has a significant effect on productivity. There are a number of top managers who are renowned for such transformations such as Dr. Julius Kipngetich when he was at the helm of Kenya Wildlife services. Such transformations achieved through Business process re-engineering have a lasting effect on the morale of the employees.

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